“American Airlines remains confident that impending software updates to the Boeing 737 MAX, along with the new training elements Boeing is developing in coordination with our union partners, will lead to recertification of the aircraft soon“, the airline said in a statement. “We have been in continuous contact with the Federal Aviation Administration (FAA), Department of Transportation (DOT), National Transportation Safety Board (NTSB) and other regulatory authorities, and we are pleased with the progress to date.”
In April, American extended cancellations for the MAX through 19 August and has now decided to extend those cancellations through Sept. 3: “By extending the cancellations, our customers and team members can more reliably plan their upcoming travel on American. In total, approximately 115 flights per day will be cancelled through Sept. 3.
Our Reservations and Sales teams will continue to work closely with customers who are impacted by these cancellations.”
Frequently asked questions
Question: My flight was previously scheduled on a MAX. Will it be cancelled?
Answer: Not all flights that were previously scheduled on a MAX will be cancelled, as we plan to substitute other aircraft types. In total, approximately 115 flights will be cancelled per day.
Question: My flight wasn’t scheduled to be on a MAX. Why has it been cancelled?
Answer: A flight that was not scheduled as a MAX flight might be cancelled to enable our team to cover a MAX route with a different aircraft. Our goal is to minimise the impact to the smallest number of customers.
Question: How will customers know if they are impacted?
Answer: American’s Reservations team will contact affected customers directly by email or telephone. Customers who booked through a travel agent will be contacted by their agency directly.
Question: My flight was cancelled and I don’t want to rebook. Can I get a refund?
Answer: Yes. If a flight is cancelled and a customer chooses to not be rebooked, they may request a full refund by visiting aa.com/refunds.